Shipping policy
Delivery:
* We offer a FREE DELIVERY* service to large parts of New Zealand on all orders over $150.00, the delivery fee is $6.99 for an order under $150.
** Please note that free delivery (for orders $150.00 or over) DOES NOT APPLY to some of the Wooden Furniture due to the packaging being over sized, This will be noted on the products listing.
*** Pick Up orders to be collected from 49B Cavendish Drive, Manukau, Auckland or from our warehouse located at Mt Wellington, Auckland.
Delivery Policy:
Orders will normally be delivered via a courier company and are made between 7 am and 6 pm, Monday to Friday. Smaller items will be posted through your letterbox, but for larger items, a card will be left should you not be there to accept the parcel.
Every effort will be made to fulfil orders placed with Kapai Kids Furniture website or in-store, but we shall not be liable to any person if Kapai Kids Furniture declines to supply the product(s) for any reason whatsoever. We reserve the right to decline orders without disclosing the reason behind that action.
Kapai Kids Furniture shall not be liable for failure to deliver on expected time whether the delay has been due to causes beyond the control of Kapai Kids Furniture or otherwise.
Please note that delivery charges are automatically detected by our system. However, in rare cases, the delivery charge may be wrong or may not show up. If this happens and you are paying by cheque or bank payment we will contact you to confirm the new delivery charge. If you are paying by credit card WE RESERVE THE RIGHT TO CORRECT THE DELIVERY FEE and charge you the correct amount without prior confirmation. Please feel free to give us a call to confirm your courier charge. We are not liable for any losses or delays if we can't reach you on the phone number or email address you provided when placing the order.
If the customer fails to sign or did not request for signature to be obtained on delivery of the products, the products shall be left at the delivery address, where courier driver feels it was safe to drop and be deemed delivered at that point in time. It is the customer's responsibility to give our company delivery instruction (like Signature required or Do not drop at the front door etc), our general instructions to the courier drivers are to drop the boxes at the delivery address if no instructions were given by the customer to do otherwise. The property and risk in the product shall pass to the customer upon delivery to the customer's delivery address, and when the courier company confirms that it has been delivered to the right address.
In the case of short or incorrect delivery you need to contact us as soon as possible. Any queries regarding the delivery of New Zealand parcels and the contents will not be considered after 14 days from dispatch date. Please inspect all items before signing for your parcel, if there is any damage you need to tell the courier driver and note it down when signing, as this is the Courier Company's responsibility.
Please note that for some rural areas the courier service will contact you to pick up the item from their depot due to the large size of the box.
Delivery times are:
North Island: 1-2 days (same-day delivery is possible in the Auckland region)
Rural North Island: 2 - 4 days
South Island: 2-3 days
Rural South Island 3-5 days
Please remember during peak times, ie. Especially around public holidays we may not be able to meet this target.
Important Ordering Note: Kapai Kids Furniture is unable to be delivered to rural addresses, island addresses, or PO Boxes – sorry! Not sure if your address fits this category? You can check here: http://www.addresscheck.co.nz. If these companies recognise your address as rural or don’t recognise your address at all, we are unable to post this item to your address.