We stand behind all our products. 

All of our hardware items carry a 12 month RTB warranty (if not specially stated) against defects in materials and workmanship. Other items such as toys carry a 3 month limited warranty.

The warranty does not cover wear and tear or damage cause by misuse of the product.

All of our timber furniture unless otherwise stated carries a 12 months manufacturer’s RTB warranty.

Warranty will cover

  • Any defective part(s) that have failed if after inspection,  it is due to a manufacturing defect or fault.
  • Warranty will not cover products that are:
  • Defective due to abnormal use or careless use.
  • Damage due to misuse, or use in such a manner that is deemed inappropriate.
  • Damage incurred from cleaning the furniture with unsuitable products.
  • Damage incurred from incorrectly assembling the product.

(Due to the unique characteristics of wood, you can expect to have knots and grains and other natural irregularities in the wood. No piece of wood is the same; these natural irregularities are not considered a defect and generally enhance the overall uniqueness and character of natural wood.)

  Kapai Kids Furniture: has the right to seek the return of any faulty goods or faulty parts from the customer and therefore customers should not dispose of any faulty products or parts without first consulting Kapai Kids Furniture staff. Should Kapai Kid furniture requires the return of the faulty product they will decide on arrangements on a case by case basis.

 Where Kapai Kids Furniture Warranty does not apply

This Warranty does not apply to any products sold as seconds, floor stock, repaired products or products that have a defect where this has been drawn to your attention before you purchased the products.

RTB (Return to Base) means the buyer pays for returning goods to us, we will fix or replace and pay for sending it to the buyer.